Uniphore

Company Profile

www.uniphore.com 

Realize the value of every conversation!

Products and Services

  • The Uniphore X Platform brings together next-generation AI and automation into a single platform to optimize your company’s most important asset: conversations. 
  • Uniphore’s X Platform complements any existing CX or CCaaS solution to add industry leading Conversational AI capabilities not available on these platforms: We add: 
  • Human like intelligent virtual agents that help customers navigate complex self-service use cases across any channel including built in Visual IVR and RPA 
  • Powerful Agent Assist capabilities that boost agent performance and productivity with real-time guidance and workflow automation including automation of tedious post-call tasks to dramatically reduce after call work time.
  • Real-time Knowledge AI that automatically surfaces the information your agent needs to answer customer questions. 
  • Our Promise Management module captures any promises made during the customer interaction and automates fulfilment of those promises to maximize first call resolution.  
  • Our “out-of-the-box” Revenue Generation module provide your agents with a real-time virtual sales coach to drive up-sell and conversion.  
  • Finally, we capture every conversation and interaction to generate unparalleled insights into your customer engagement with our AI powered analytics module. 

Top 3 Benefits

  • Enable customers who want don’t want to speak to live agents to navigate complex self-serve use cases so they can help themselves to change services, upgrade their plan, order new products, or submit claims 24/7.
  • Address challenging staffing and retention issues in your contact center with Real time expert guidance that makes every agent, even new ones, your best agent so they can consistently deliver a world-class customer experience every single time. 
  • Gain deep insights into your customer engagement to identify and resolve process or procedural issues that are the root cause of customer dissatisfaction.

Uniphore Case Studies