Signal
Company Profile
Transforming Customer Communications
Leading brands rely on Signal’s unique blend of insight, consultancy, CX design and scalable technology to power their shift from legacy communications management to connected customer experience management.
Products and Services
- Communications Strategy – Support and advice to help brands transform their ability to execute compliant customer communications across all channels, to deliver great customer experiences and help their customers achieve the best outcomes
- Organisational set-up – Communications model best practice – evolving future proofed service delivery models
- Processes & Standards – Best practice for creating data rich personalised messages across multiple channels
- Measurement & monitoring – Measuring the performance and effectiveness of customer communications
- Technology – Advice on technology choice and enterprise architecture to maximise the use of existing and new technology
- Communication creation – Using a well-tried approach founded on behavioural science principles, and taking into account vulnerability, Consumer Duty, ESG considerations, we build award winning communications that make a real difference for your customers.
Top 3 Benefits
- A profound understanding of customer communications and the mechanics of their delivery
- A unique but practical approach to the transformation of customer journeys which delivers rapid results
- A deep knowledge of the regulatory framework and risk environment in which tier 1 banks operate
