Company Profile
Customer Experience Transformation
We are The Retail Performance Company (rpc), the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics.
Products and Services
Sales & Customer Experience Strategy – A well-crafted Sales & Customer Experience Strategy aligns customer-centric approaches with effective sales techniques to create seamless, value-driven interactions that foster loyalty and drive business growth.
Organizational Development & Operating Models – The importance of Organizational Development and operating models lies in their capacity to create structured frameworks for companies to optimize processes, enhance efficiency, foster adaptability, and align resources with strategic goals, ultimately enabling sustainable growth and competitive advantage.
People Empowerment & Change – People empowerment and change initiatives involve equipping individuals with the resources and skills to take ownership of their work and drive positive transformations within an organization, enhancing employee engagement, increased productivity and organizational agility.
Digital Marketing & Commerce – For businesses Digital Marketing & Commerce are essential due to their utilization of online platforms to expand reach, elevate brand visibility, and stimulate sales, thereby driving overall business growth.
Physical & Digital CX Design – The convergence of physical and digital customer experience (CX) design orchestrates seamless interactions, nurturing lasting connections and fostering brand loyalty, thereby shaping business success in an omni-channel world.
Top 3 Benefits
- We are specialized in designing and implementing high-performance customer experiences in an omnichannel environment to generate value for your business.
- Value creation in the magic triangle – We work with people. That’s why we empower your team, your organization and processes through data-driven insights to successfully reach customers and secure your goals with our concepts.
- We have worked with the likes of Mini, Vodafone and Google.
