Opia- Customer Experience Transformation

Company Profile

Customer Experience Transformation

www.opia.com

Opia specialises in digitally transforming customer journeys and automating back-office processes through the combination of people, process, and technology. 

Products and Services

We are dedicated to creating simple and effortless customer journeys that minimise friction, maximise customer satisfaction and drive customer behaviour. 

Where we add value:  

Customer Acquisition: Design and develop captivating digital campaigns that incentivise desired behaviours and drive conversions. Examples include: 

  • Cash back 
  • Trade-in / Buy & Try 
  • Gift with purchase 

Process Optimisation: Transform and streamline complex back-office processes through digitisation and automation. Examples include: 

  • Screening & Validation (KYC) 
  • Payment processing 
  • Logistics  

Customer Journey Transformation: Deliver exceptional, personalised omnichannel experiences that seamlessly blend technology and human interaction.  Examples include: 

  • Onboarding / Applications 
  • Claims / Incentives 
  • Refund, Return, Exchange

Top 3 Benefits

20 years’ experience delivering strategic value for global brands (Google, Samsung, Ministry of Justice) 

Unique operating model with an end-to-end outsource solution (people, process, tech) with a digital-first approach  

Outcomes-focused approach (vs outputs). Client examples: 

  • Reduced service delivery times from 3 weeks to 3 days 
  • 90% cost savings  
  • >80% of claims and customer journeys automated 

Learn More About

See attached value proposition for high-level client examples