Cotera
Company Profile
Compatibility: Snowflake, BigQuery, Redshift, Postgres, DataBricks, Azure Synapse Analytics
Orchestrate with AI
Make your data do something
Products and Services
- CX QA – better coverage; more consistent results; free up leader’s time for higher-leverage tasks; QA your AI chatbot; don’t let your BPOs own their own QA.
- Voice of the customer (VOC) – centralize VOC across chat, SMS, voice, reviews and even social listening; understand common pain points, feature requests and how your customers think, feel & speak.
- Recommendations – whether you want your CX team to be able to be able to recommend a product, service or action while they’re on with a customer, or you want your CSMs to have clear intent signals, or a more traditional one for sales & marketing, we can write the recommended next best action, risk of churn, & readiness for an upsell/cross-sell/initial sale into your CRM, ESP, or CX tool.
- Custom workflows – if you can explain your process to us, we can automate it; everything from contract reviews, to fraud screens, to writing tickets for engineers & beyond.
Top 3 USPs
- We live in your data warehouse – you own the data, you control the data, and our agents have more context than other solutions…context is king with AI.
- Not a black box – our system is repeatable, consistent, and can “show its work” so you can have confidence in the reasoning behind the decisions.
- Done for you – other tools want you to become an AI expert and force you to build everything yourself. We give you a data scientist who will be assigned to your account, and build with you and for you, so you can get the customization you want without the time, effort or learning curve.
