COMPANY PROFILE
Intelligent Experience Partner
HGS is a global technology services company that helps CX leaders reduce AHT, raise CSAT, and deploy Realized AI across contact center and customer experience operations — with results guaranteed in 90 days.
PRODUCTS AND SERVICES
- Agentic AI & Agent-Assist (real-time augmentation, generative summarization, next-best-action)
- Conversational AI — voicebots and chatbots across voice and digital channels
- Omnichannel Orchestration & Proactive Customer Engagement
- Real-Time Sentiment Analysis & VoC Intelligence
- Agent Experience (AX) & Workforce Empowerment
- CX Strategy, Quality Management (QA) & Outsourcing / Nearshoring
- CRM Integration & Customer Data Hygiene
- CCaaS / UCaaS Platform Modernization
Top 3 Benefits
- 90-Day ROIX Commitment — guaranteed Return on Intelligent Experiences within 90 days, with shared-risk accountability. Measurable improvement to AHT, CSAT, and FTTR — not a transformation roadmap, a delivery commitment.
- Realized AI in the agent workflow, today — Agent X, HGS’s agentic workbench, deploys live AI assist, intelligent routing, and generative summarization directly into contact center operations. 10+ years of production machine learning in live CX environments.
- Full-stack CX delivery — one partner, full accountability — from Intelligent Interactions to Intelligent Operations, HGS manages the complete CX stack across 30 global delivery centers in 10 countries. Onshore, nearshore, remote, or hybrid — at the scale and flexibility your operation needs.
