Talkdesk
Company Profile
CX for Healthcare
Talkdesk delivers AI-powered CX built for healthcare, with AI, integrations and workflows that drive outcomes.
Products and Services
- Talkdesk Healthcare Experience Cloud: Purpose-built contact center platform for healthcare organizations.
- CXA (Customer Experience Automation): AI-driven automation that personalizes and orchestrates patient and member journeys.
- Epic-integrated workflows: Streamline access, billing, and care coordination through direct EHR connectivity.
- Secure omnichannel engagement: Voice, chat, SMS, and digital channels with full HIPAA compliance.
Top 3 Benefits
- Purpose-built for healthcare – AI-powered CX platform designed for providers and payers.
- Deep EHR integration – Seamless Epic connectivity for faster, more informed interactions.
- Faster time-to-value – Prebuilt workflows and compliant automations accelerate transformation securely.
Learn More About
Talkdesk customer success stories
Evara Health: 98% reduction in wait time
Memorial Healthcare System: Epic-integrated transformation
Johns Hopkins Selects Talkdesk for Contact Center Transformation
