Skybridge Americas
Company Profile
Contact Center Solutions for CX-driven Brands
Skybridge Americas delivers concierge-level customer care that improves customer experience, builds loyalty, and increases profitability. We are 100% remote and 100% loved by our clients (and their customers).
Products and Services
We provide multi-lingual, 24/7 service:
- Customer care,
- Technical support,
- Emergency roadside service,
- Back-office support, and
- Healthcare appointment scheduling.
We deliver via inbound and outbound omnichannel communication, including:
- Voice,
- Email,
- Chat,
- SMS text,
- USPS mail, and
- Social media.
Our technology solutions include SkyAI, our generative, conversational artificial intelligence solution capable of:
- Supporting our human agents in delivering superior care, and
- Offering easy-to-understand, self-service options.
- Reducing call average duration from minutes to mere seconds, while increasing customer satisfaction.
Top 3 Benefits
- Our remote delivery model and cutting-edge technology: our agile, future-facing delivery model ensures seamless service, regardless of weather, natural disasters, or pandemics;
- Our People: because our all Skybridge agents are employees, not contractors, we attract and retain the most talented agents in the industry, a fact validated by our team tenure, client tenure, and client references;
- Our Collaborative Process: we are trusted partners to our clients, delivering feedback, observations, and recommendations in a highly collaborative way.
Learn More About Skybridge Americas
Customer Success Stories and Use Cases
SkyAI Capabilities Turns Volume Challenges into Profit Opportunities
When this national transportation company needed to improve efficiencies, wait times, call times, and email volumes, this cloud-based, AI-powered virtual assistant stepped in to save the day. Modeled after the client’s ideal customer care agent, this solution can engage and serve virtually unlimited customers with lightning-fast scalability, while delivering the client:
- 8x ROI;
- Rapid customer acceptance of 50% year-over-year usage;
- 30% increase in revenue per booking.
Skybridge Americas Helps this National Subscription and Direct Marketing Company Improve Customer Experience on a Reduced Budget
As this organization watched significant changes in their competitive landscape, they needed to prepare for shifts in their own customers’ expectations. In addition to re-engineering their existing processes and training procedures, we partnered closely with them to design and build a new chatbot. As a result of this collaboration, this client saw immediate and sustained increases in customer satisfaction and cost savings.
