COMPANY PROFILE
Caplena
The Text Feedback Analysis Tool for CX, EX, and Insights Teams
With Caplena’s advanced analytics and segmentation capabilities, stakeholders can see up-to-date data and insights in interactive dashboards.
There’s no more need for time-consuming repetitive manual reports.
Survey responses and reviews hold valuable insights, yet analyzing it is incredibly time-consuming and resource-intensive.
Import data from various sources like Excel or SPSS files, integrate with Qualtrics, Brandwatch, Amazon, Trustpilot, Apple Store, and other review sites, or use our API directly.
Find out what topics people are talking about and let Caplena’s proprietary Augmented Intelligence assign detailed topics of your choiceaccurately to all your texts within minutes.
Caplena analyses your text feedback for you.
Over 150 Brands Trust Us Including:
What’s driving your NPS, customer satisfaction, and loyalty?
Find out by quantifying key themes, applying advanced regression models, and using conversational AI with Caplena.
Curious to learn more about Caplena?
Read some of our Success Stories:
How Caplena helped identify the biggest pain points for FlixBus customers – decreasing customer complaints around cleanliness and punctuality by over 1/3 in just 4 months.
Link to FlixBus success story: https://caplena.com/en/case-studies/flixbus/
Every voice matters – but with over 600,000 employees, it took the EX team months to go through all the employee feedback. With Caplena, they’re now able to quickly understand and quantify feedback across dozens of languages in hours.
Link to DHL success story: https://caplena.com/en/case-studies/dhl/
Caplena helps the Beiersdorf product team understand the “Why” behind their Amazon ratings to help them make informed product decisions.
Link to Beiersdorf success story: https://caplena.com/en/case-studies/beiersdorf/
